The Shortcut Guide to Improving IT Service Support Through ITIL

The Shortcut Guide to Improving IT Service Support Through ITIL

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Problem Management also involves the analysis of incidents and problems to identify trends and then subsequently takes proactive actions to prevent the further occurrence of similar incidents and problems. The types of activities that occuranbsp;...


Title:The Shortcut Guide to Improving IT Service Support Through ITIL
Author: Realtimepublishers.com, Rebecca Herold
Publisher:Realtimepublishers.com - 2007-01-01
ISBN-13:

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